Need help with your
purchase?

Our team is here to assist you with
any purchase you have made for
orders fulfilled by Eshopbox.
Get help now

What is the purpose of this portal?

This is a self-service portal that is created to address post-purchase customer queries for orders fulfilled by Eshopbox, such as:

  • Tracking your order

  • Request for refunds

  • Apply for returns

Who should use this portal?

This portal is created for customers who have purchased items fulfilled by Eshopbox. If your order isn't fulfilled by Eshopbox, you should contact the sales channel on which the purchase was made.

How to use this portal?

To use this portal, simply click on the 'Get help now' in the center of the page.

On doing this, a bot chat should be initiated, like this:

Now, simply choose your query and the bot will guide you through the resolution process.